Complaints
In this section
Make a complaint
How to make a complaint about a service you have received from the council within the last 12 months.
You can submit a complaint. using our online complaints form or you can email your complaint to complaints@horsham.gov.uk or call the Complaints & Feedback Officer on 01403 215470.
Complaints about roads and highways
All faults including pot holes, footway trips, flooding, traffic signals and overgrown vegetation need to be reported to the Highways Department at West Sussex County Council website. Further information can be found on the County Council's website or by telephoning 01243 642105.
Complaints about safeguarding issues
Children and young people
The West Sussex Children’s Safeguarding Board is the group that pulls all the different organisations and agencies that work across West Sussex together as partners to ensure a united approach to looking out for the wellbeing of children in this county.
It is also the job of the Board also undertakes Serious Case Reviews when a child dies from abuse or neglect or when a child has been seriously harmed and there is a cause of concern in the way professionals have worked together to safeguard the child.
West Sussex Safeguarding Children Board can be contacted by:
Call: 0330 222 5296
Email: lscb@westsussex.gov.uk
Vulnerable adults
The West Sussex Safeguarding Adults Board (SAB) makes sure arrangements are in place to prevent abuse and neglect from happening wherever possible and to protect adults who may be experiencing abuse or neglect and are unable to protect themselves.
More information on adult safeguarding
Contact the Board at Safeguardingadultsboard@westsussex.gov.uk