Food hygiene inspections
In this section
Contest your food hygiene rating
If you believe that the Food Hygiene Rating you have been given is unfair or wrong, there are two approaches you can take.
Right to appeal
You are encouraged in the first instance to contact the inspecting officer directly to discuss how the rating was judged. If you still dispute the score, you can appeal in writing on the Food Standards Agency website.
Right to reply
The right to reply allows you to tell customers how you have improved hygiene standards or if there were unusual circumstances at the time of inspection. This response will be published online, alongside the rating.
The Food Standards Agency offers this option on its website. Fill out the online form here
Request a revisit
If you have made the improvements we suggested at our inspection, you can request a revisit.
We offer two options for a FHRS rescore revisit:
- 'Standard' requested FHRS revisit: this is a full inspection which will be carried out unannounced, within 12 weeks of the formal request and received payment.
The fee is £192. - 'Urgent' requested FHRS revisit: this is a full inspection which will be carried out unannounced, within 14 days of the formal request and received payment.
The fee is £264.
Prices from 1st April 2025 to 31st March 2026. Prices are subject to an annual increase in April, prices correct as of 1st April 2025.
To request a revisit of your choice, please email us at ehl@horsham.gov.uk or call us on 01403 215641.