Assisted bin collections

Assisted collections are for households where there is no one at the property who is physically able to move their rubbish and recycling bins to their collection point.

We provide free assisted collections to a number of elderly, infirm and disabled residents across the district.

One of our crew members will move the bin from a suitable location, designated by the householder, to the collection lorry to empty it. The bin will then be returned after emptying. Designated collection points must be fully accessible from 6am on collection day.

This service does not apply to residents who have communal bin facilities.

To request an assisted collection, please call the Customer Care Team on 01403 733144 for an assisted collection application form.